DirecTV let us know the type of errors that occurred with a number. This is what we commonly called DirecTV error code. By knowing the code, we can easily identify the root cause of the issue. By doing a small fix accordingly, we can easily solve it.
For example, the DirecTV error code 771 shows the signal issue, so we should do the necessary steps that avoid signal interruption.
The DirecTV error code 721 shows when you are trying to access the channel which is not in your subscription pack. You can quickly get rid of the error by reviewing your pack and taking action to upgrade to the higher plan.
How to fix the DirecTV error code 721?
Since your subscribed channel package doesn’t allow you to watch the channel you are looking for, you should change the package.
Upgrade to a higher package
Check what plan or package offers the channel you wanted. Then upgrade to the pack so that you can fix the 721 error code.
Before changing your DirecTV plan, you should go through the list of channels available with each and every pack, then find the most suitable package for you that has almost all your favorite channels included, and you can upgrade to it.
This can help you to lose money when you want to upgrade again for some other channels before your current plan expires. So many national and local channels are added and removed for different plans.
Some sub-channels like MeTV can’t be directly accessed Via your DirecTV but you should use an antenna to get those channels on-air basis. So cross-checking is a must.
I am providing the lineup file here, check on it
https://www.directv.com/dtvassets/pdfs/channel_lineups/DIRECTV_ChannelPackageLineUp_AllPackages.pdf
6 types of plans are available as of now with DirecTV subscriptions such as
- Family
- Select
- Entertainment
- Choice
- Premiered Extra
- Xtra
- Ultimate
- Premier
Important Note
Some local channels are not available in some regions. This also delivers DirecTV 721 errors. So make a confirmation regarding this. You can either directly contact their customer support team or contact the dealer to get help regarding this.
Refresh your service and receiver
Have you upgraded the plan, but not fixed the 721 error code? The most probable reason may be due to the cache on the receiver and your account.
Restart and refresh your DirecTV account and the receiver box once you do any changes to your account like changes to the plan. This will refresh the account and clear all the cache memory.
Once you refresh, the error message 721 will be fixed.
Refreshing the service means login into the DirecTV website. Then navigate to the My Account section and find the My equipment section. Your Box name will be listed there.
A Refresh link will be available just beneath the DVR box name. Click on it to refresh the service.
What does it mean to restart the receiver?
Unplugging from the power outlet. Removing all the connections. Wait for 2 minutes, and re-plug and switch ON.
By doing these two steps, your receiver will get the channel programming information from the server and will fix error 721.
That’s all.
Why some channels are not showing in my subscription?
When there is a blank page with a DirecTV screensaver or a message with error code 721, you can confirm that the channel is absent within the package you subscribed to.
Maybe the channel was dropped from the subscription pack or it moved to another package. If the channel you are watching daily is dropped from the plan, you need to upgrade the plan. If not, you can contact customer support to know the exact reason.
Conclusion
As a DirecTV user, you should know the error code and what does it mean to simplify the error fixing. In this post, I write about all the errors that happened to me so that you can get a tutorial to get it fixed soon.
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